Last updated: September 2026
These Terms of Service ("Terms") govern access to and use of the VenueTap POS software and related services — including this website, the web and Windows point-of-sale applications, the self-order kiosk and QR ordering features, and the owner portal (together, the "Service"), provided by VenueTap ("VenueTap", "we", "us"). By accessing or using any part of the Service, you agree to these Terms. If you use the Service on behalf of a business, you agree to these Terms for that business (the "Merchant") and represent that you are authorized to do so.
VenueTap POS is business software for venues: registers, self-order kiosks, kitchen displays, customer-facing displays, guest QR ordering and owner reporting. The software runs on hardware the Merchant owns or purchases ("bring your own device"). The Merchant is responsible for its own devices, network, internet connection and in-store environment.
The Merchant is responsible for safeguarding sign-in credentials, staff passcodes and store keys, and for all activity conducted under them. Access for staff is granted and revoked by the Merchant. Notify us promptly of any suspected unauthorized use.
Card payments are processed by third-party payment processors and payment terminals (such as PAX devices), under the Merchant's own agreements with those providers. VenueTap is not a payment processor, money transmitter or bank, and is not a party to any transaction between the Merchant and its customers. The Merchant is solely responsible for processor fees, settlement, refunds, chargebacks and disputes, and for compliance with its processor's requirements and card-network rules.
Software service fees, hardware prices and setup charges are as quoted to and agreed with the Merchant. Quotes are valid as stated on the quote. Hardware purchased from us is covered by the manufacturer's warranty; hardware the Merchant sources itself is the Merchant's responsibility. Fees for services already provided are non-refundable except where required by law.
We grant the Merchant a limited, non-exclusive, non-transferable license to use the VenueTap POS software for its own business operations while its account is active. The software is licensed, not sold. You may not copy, modify, resell, sublicense, reverse engineer or create derivative works of the Service, or use it to build a competing product.
Sales, menu, employee and other operational records belong to the Merchant. The Merchant grants us the right to host, process and display that data as needed to operate the Service, and to use aggregated or de-identified data to maintain and improve the Service. On termination, the Merchant may export its reports within 30 days of the account closing; thereafter we may delete Merchant data in the ordinary course.
We work to keep the Service available and accurate, but we do not guarantee uninterrupted or error-free operation, and no specific uptime is promised. Features that reduce the impact of internet outages (such as the in-store hub) are provided on a best-effort basis. The Merchant should maintain reasonable contingency procedures for outages, and is responsible for keeping copies of exports it relies on.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. VENUETAP DOES NOT WARRANT THAT REPORTS OR CALCULATIONS ARE ERROR-FREE; THE MERCHANT IS RESPONSIBLE FOR REVIEWING THEM.
TO THE MAXIMUM EXTENT PERMITTED BY LAW: (a) VENUETAP IS NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST SALES, LOST DATA OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY; AND (b) VENUETAP'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE IS LIMITED TO THE AMOUNTS THE MERCHANT PAID US FOR THE SERVICE IN THE THREE (3) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED U.S. DOLLARS (US$100) IF NO SUCH AMOUNTS WERE PAID. Some jurisdictions do not allow certain limitations, so parts of this section may not apply.
The Merchant will defend and indemnify VenueTap against claims, losses and expenses (including reasonable attorneys' fees) arising from the Merchant's use of the Service, its sales to its customers, its configuration choices (including tax settings), its violation of law, or its breach of these Terms.
Either party may terminate as set out in its service agreement, or with reasonable notice. We may suspend or terminate access immediately for non-payment, for a security risk, or for use that violates these Terms or the law.
These Terms are governed by the laws of the State of New York, without regard to conflict-of-laws rules. The state and federal courts located in New York have exclusive jurisdiction over disputes arising out of the Service, and each party consents to venue there. The Service is offered to businesses in the United States only.
We may update these Terms from time to time; the "Last updated" date above reflects the current version. Continued use of the Service after changes take effect constitutes acceptance.
Questions about these Terms: [email protected].
Open it in your browser right now, or install the Windows app and run it free in your store before deciding.